FAQ
IS SOTRENDS RELIABLE?
Our website has SSL security, which is required by law for all online stores as it encrypts all transactions made on the website, ensuring the confidentiality of all information.
We work in partnership with Paypal and Stripe, the largest online payment networks in the world. We do not have access to your payment information, such as your credit card number, only Paypal and Stripe, making your purchase 100% secure.
If you have any questions, please do not hesitate to contact:
WHEN WILL I RECIVE MY ORDER?
We work with products with prices well below the market, and for that we need to work with international suppliers (Europe, USA and Asia).
Therefore, when a new order is placed in our store, we send the request to our suppliers and they send it directly to your home. Our delivery time is 5 to 25 business days, the shipment is 100% tracked and guaranteed by our store.
DO ALL PURCHASES COME WITH A TRACKING CODE?
Yes. We only work with trusted vendors who provide a tracking code for your security and convenience.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code directly to your email within 3 business days, which is why our suppliers (industries that make the products) request this period.
If you still have not received the tracking code after this period, send us an email to: [email protected] INCLUDING your order number (something like #4321) and we will give you a position within 24 hours.
MY TRACKING CODE DOES NOT SHOW INFORMATION
Yes, on the way between the country of origin and the country of destination, there are really no updates as there is no movement of the package. He will notify you as soon as he arrives in the country. Then it will notify you with each movement, as we are used to with internal orders.
Rest assured that your order is on its way.
ARE THERE ANY FEES I STILL HAVE TO PAY FOR THE PRODUCT?
No, just the full value of the normal product, because our products are not taxed by customs and post office, but if there is any tax, we take responsibility and pay any tax.
Simply send us an email to: [email protected] informing what happened and we will respond within 48 business hours.
