{"id":107982,"date":"2024-07-04T17:19:49","date_gmt":"2024-07-04T20:19:49","guid":{"rendered":"https:\/\/sotrends.com\/?page_id=107982"},"modified":"2025-01-14T15:11:51","modified_gmt":"2025-01-14T18:11:51","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/sotrends.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"107982\" class=\"elementor elementor-107982\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-62e1a579 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62e1a579\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5ac4984b\" data-id=\"5ac4984b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55e17ce9 elementor-nav-menu__align-center elementor-hidden-tablet elementor-hidden-mobile elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"55e17ce9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; 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aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-text e--animation-none\">\n\t\t\t\t<ul id=\"menu-1-1ffa77a3\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-111743 botiga-dropdown-li\"><a href=\"https:\/\/parcelsapp.com\/es\/tracking\" class=\"botiga-dropdown-link elementor-item\">Seguimiento de Pedido<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-111747 botiga-dropdown-li\"><a href=\"https:\/\/sotrends.com\/es\/contacto\/\" class=\"botiga-dropdown-link elementor-item\">Contacto<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Alternar men\u00fa\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-1ffa77a3\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-111743 botiga-dropdown-li\"><a href=\"https:\/\/parcelsapp.com\/es\/tracking\" class=\"botiga-dropdown-link elementor-item\" tabindex=\"-1\">Seguimiento de Pedido<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-111747 botiga-dropdown-li\"><a href=\"https:\/\/sotrends.com\/es\/contacto\/\" class=\"botiga-dropdown-link elementor-item\" tabindex=\"-1\">Contacto<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b035cf4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b035cf4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70934c46\" data-id=\"70934c46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4908a366 elementor-widget elementor-widget-text-editor\" data-id=\"4908a366\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\"><\/span><\/p><h2 style=\"text-align: center;\">Preguntas Frecuentes<\/h2><p><span style=\"color: #333333;\"><strong>\u00bfES SOTRENDS CONFIABLE?<\/strong><\/span><\/p><p><span style=\"color: #333333;\">Nuestro sitio web est\u00e1 equipado con seguridad SSL, obligatoria por ley para todas las tiendas en l\u00ednea porque encripta todas las transacciones realizadas en el sitio, garantizando la confidencialidad de toda la informaci\u00f3n.<\/span><\/p><p><span style=\"color: #333333;\">Trabajamos en asociaci\u00f3n con Paypal y Stripe, las mayores redes de pago en l\u00ednea del mundo. No tenemos acceso a su informaci\u00f3n de pago, como el n\u00famero de tarjeta de cr\u00e9dito; solo Paypal y Stripe la tienen, haciendo que su compra sea 100% segura.<\/span><\/p><p><span style=\"color: #333333;\">Si tienen preguntas, no duden en contactar:<\/span><\/p><p><span style=\"color: #333333;\"><a style=\"color: #333333;\" rel=\"noreferrer\">support@sotrends.com<\/a><\/span><\/p><p><span style=\"color: #333333;\"><strong>\u00bfCU\u00c1NDO RECIBIR\u00c9 MI PEDIDO?<\/strong><\/span><\/p><p><span style=\"color: #333333;\">Trabajamos con productos a precios mucho m\u00e1s bajos en comparaci\u00f3n con el mercado, y por eso debemos colaborar con proveedores internacionales (Europa, EE.UU. y Asia).<\/span><\/p><p><span style=\"color: #333333;\">Por lo tanto, cuando se realiza un nuevo pedido en nuestra tienda, enviamos la solicitud a nuestros proveedores y ellos lo env\u00edan directamente a su casa. Nuestro tiempo de entrega var\u00eda de 5 a 25 d\u00edas laborables, el env\u00edo es 100% rastreable y garantizado por nuestra tienda.<\/span><\/p><p><span style=\"color: #333333;\"><strong>\u00bfTODAS LAS COMPRAS VIENEN CON UN C\u00d3DIGO DE SEGUIMIENTO?<\/strong><\/span><\/p><p><span style=\"color: #333333;\">S\u00ed. Trabajamos exclusivamente con proveedores confiables que proporcionan un c\u00f3digo de seguimiento para su seguridad y comodidad.<\/span><\/p><p><span style=\"color: #333333;\"><strong>\u00bfCU\u00c1NDO RECIBIR\u00c9 MI C\u00d3DIGO DE SEGUIMIENTO?<\/strong><\/span><\/p><p><span style=\"color: #333333;\">Enviaremos el c\u00f3digo de seguimiento directamente a su correo electr\u00f3nico dentro de 3 d\u00edas laborables, por eso nuestros proveedores (industrias que producen los productos) requieren este lapso de tiempo.<\/span><\/p><p><span style=\"color: #333333;\">Si a\u00fan no han recibido el c\u00f3digo de seguimiento despu\u00e9s de este per\u00edodo, env\u00edenos un correo electr\u00f3nico a: <a style=\"color: #333333;\" rel=\"noreferrer\">support@sotrends.com<\/a> INCLUYENDO su n\u00famero de pedido (algo como #4321) y le daremos una respuesta dentro de 24 horas.<\/span><\/p><p><span style=\"color: #333333;\"><strong>MI C\u00d3DIGO DE SEGUIMIENTO NO MUESTRA INFORMACI\u00d3N<\/strong><\/span><\/p><p><span style=\"color: #333333;\">S\u00ed, en el trayecto entre el pa\u00eds de origen y el pa\u00eds de destino, realmente no hay actualizaciones porque no hay movimiento del paquete. Se le notificar\u00e1 tan pronto como llegue al pa\u00eds. Posteriormente, se le notificar\u00e1 en cada movimiento, como estamos acostumbrados con los pedidos internos.<\/span><\/p><p><span style=\"color: #333333;\">Aseg\u00farense de que su pedido est\u00e1 en camino.<\/span><\/p><p><span style=\"color: #333333;\"><strong>\u00bfHAY GASTOS QUE DEBO PAGAR TODAV\u00cdA POR EL PRODUCTO?<\/strong><\/span><\/p><p><span style=\"color: #333333;\">No, solo el valor total del producto normal, ya que nuestros productos no est\u00e1n gravados por la aduana ni por el correo, pero si se aplica un impuesto, asumimos la responsabilidad y pagamos cualquier impuesto.<\/span><\/p><p><span style=\"color: #333333;\">Simplemente env\u00edenos un correo electr\u00f3nico a: <a style=\"color: #333333;\" rel=\"noreferrer\">support@sotrends.com<\/a> inform\u00e1ndonos sobre lo ocurrido y responderemos dentro de 48 horas laborables.<\/span><\/p><p><span style=\"color: #000000;\"><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e0d0d3e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e0d0d3e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a309a80\" data-id=\"a309a80\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8aa8f6a elementor-widget elementor-widget-html\" data-id=\"8aa8f6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-30ba289d\" data-id=\"30ba289d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3b9c29c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b9c29c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-141ae697\" data-id=\"141ae697\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35571e0c elementor-widget elementor-widget-image\" data-id=\"35571e0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"180\" height=\"59\" src=\"https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/footer-3.png\" class=\"attachment-large size-large wp-image-6113\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-611392c9\" data-id=\"611392c9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1dc4aeb1 elementor-widget elementor-widget-heading\" data-id=\"1dc4aeb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/sotrends.com\/es\/politica-de-privacidad\/\">Pol\u00edtica de Privacidad<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3168daf6 elementor-widget elementor-widget-heading\" data-id=\"3168daf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/sotrends.com\/es\/condiciones-de-venta\/\">Condiciones de Venta<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c35cfa4 elementor-widget elementor-widget-heading\" data-id=\"c35cfa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/sotrends.com\/es\/preguntas-frecuentes\/\">Preguntas Frecuentes<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-1d919734\" data-id=\"1d919734\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b6dc82b elementor-widget elementor-widget-heading\" data-id=\"6b6dc82b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a 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elementor-widget-image\" data-id=\"5b6a3efe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"367\" src=\"https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8-1024x367.png\" class=\"attachment-large size-large wp-image-7135\" alt=\"\" srcset=\"https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8-1024x367.png 1024w, https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8-300x108.png 300w, https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8-768x275.png 768w, https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8-1140x409.png 1140w, https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8-920x330.png 920w, https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8-575x206.png 575w, https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8-380x136.png 380w, https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8-800x287.png 800w, https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8-64x23.png 64w, https:\/\/sotrends.com\/wp-content\/uploads\/2023\/04\/pngegg-8.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6b929aa6 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b929aa6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-48047efe\" data-id=\"48047efe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27d2fd8c elementor-widget elementor-widget-heading\" data-id=\"27d2fd8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Copyright \u00a9 2025 Sotrends<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Preguntas Frecuentes \u00bfES SOTRENDS CONFIABLE? Nuestro sitio web est\u00e1 equipado con seguridad SSL, obligatoria por ley para todas las tiendas en l\u00ednea porque encripta todas las transacciones realizadas en el [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-107982","page","type-page","status-publish","hentry"],"lang":"es","translations":{"es":107982,"de":44763,"en":256,"fr":79578,"it":97492},"_links":{"self":[{"href":"https:\/\/sotrends.com\/es\/wp-json\/wp\/v2\/pages\/107982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sotrends.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sotrends.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sotrends.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sotrends.com\/es\/wp-json\/wp\/v2\/comments?post=107982"}],"version-history":[{"count":16,"href":"https:\/\/sotrends.com\/es\/wp-json\/wp\/v2\/pages\/107982\/revisions"}],"predecessor-version":[{"id":192526,"href":"https:\/\/sotrends.com\/es\/wp-json\/wp\/v2\/pages\/107982\/revisions\/192526"}],"wp:attachment":[{"href":"https:\/\/sotrends.com\/es\/wp-json\/wp\/v2\/media?parent=107982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}