These SoTrends Club Subscription Terms (“Subscription Terms”) govern membership in the SoTrends Club, a recurring curated-box subscription offered by So Trends LLC, a Florida limited liability company (“SoTrends,” “we,” “us,” or “our”).
By enrolling in the SoTrends Club, you agree to these Subscription Terms, our Terms of Use, Privacy Policy, Shipping Policy, and any other policies expressly incorporated by reference.
Please read these Subscription Terms carefully before enrolling.
Nothing in these Subscription Terms is intended to exclude, restrict, or limit any consumer right that cannot lawfully be excluded under the laws applicable to you.
The SoTrends Club is a recurring subscription through which members receive curated boxes containing a changing selection of useful, innovative, lifestyle, household, technology, accessory, kitchen, organizational, travel, or other products selected by SoTrends.
The purpose of the Club is discovery and surprise. The contents of each box are determined by SoTrends and may vary from month to month.
Unless expressly stated otherwise in a particular offer:
Enrollment in the SoTrends Club means that you understand and accept the curated and surprise nature of the subscription.
You must be at least 18 years old and legally capable of entering into a binding contract to subscribe.
By enrolling, you represent that the information you provide is accurate and that you are authorized to use the payment method submitted.
The monthly subscription price depends on the country and currency applicable to the customer.
The price applicable to your subscription will be clearly displayed before you enroll and will be the price you expressly accept at checkout.
Standard shipping for the monthly SoTrends Club box is included in the subscription price unless we clearly state otherwise before purchase.
Applicable taxes, duties, or government-imposed charges will be handled as required by applicable law and, where applicable, disclosed during checkout.
The SoTrends Club is an automatically renewing monthly subscription.
Unless you cancel before the next applicable renewal in accordance with these Subscription Terms, you authorize SoTrends and its payment processors to automatically charge your selected payment method for the then-applicable monthly subscription price.
Your subscription will continue until cancelled.
The amount and frequency of recurring charges will be clearly disclosed before enrollment.
We will also provide confirmation of your subscription in a form that you can retain, such as by email.
SoTrends Club operates on a prepaid curated-box model.
A subscription payment made during the current subscription cycle generally relates to the curated box prepared for the following distribution cycle.
Because products may be sourced, allocated, purchased, reserved, packaged, or otherwise prepared in advance, a box associated with a payment that has already been validly processed may continue to be fulfilled even if the customer subsequently cancels future renewals.
Cancellation stops future subscription renewals. It does not automatically cancel or refund a box already paid for, except where required by applicable law or expressly agreed by SoTrends.
In certain qualifying SoTrends ecommerce purchases, customers may be invited to join the SoTrends Club under a promotional offer in which their first curated box is provided on a complimentary basis.
When this offer applies:
Before a customer accepts such an offer, SoTrends will clearly disclose that the promotional offer converts into a paid recurring subscription, the amount of the recurring payment, when the first charge will occur, the frequency of future charges, and how the subscription can be cancelled.
Where required by applicable law, additional notices or reminders may be provided before the first paid charge or subsequent renewals.
By completing enrollment and providing the required affirmative consent, you expressly authorize SoTrends to make recurring charges to your selected payment method in accordance with the subscription terms presented to you.
Consent to recurring billing is separate from merely purchasing another product from SoTrends.
We may retain records evidencing your consent to the subscription and recurring billing for the period required by applicable law and for legitimate fraud-prevention, payment-dispute, regulatory, and recordkeeping purposes.
You may cancel your SoTrends Club subscription at any time to prevent future renewals.
Cancellation will take effect with respect to the next renewal that has not already been processed.
A payment that has already been processed before a valid cancellation request is received may result in the associated curated box being prepared and shipped and will generally not be refundable solely because the customer subsequently cancelled the subscription, except where applicable law provides otherwise.
Cancellation requests may be submitted by email to:
Where applicable law requires an online cancellation mechanism or requires cancellation to be available through the same medium or platform used to enroll, SoTrends will also provide such cancellation method.
Customers who enrolled online in a jurisdiction requiring online cancellation will not be required to use a more burdensome method in order to stop future recurring charges.
After cancellation has been processed, SoTrends will provide confirmation by email or another appropriate electronic method.
We may change subscription prices from time to time.
A price change will not be applied retroactively.
Before a price increase or other material pricing change becomes effective, we will provide advance notice as required by applicable law and give affected members an opportunity to cancel their subscription before the new price applies.
Where applicable law requires a specific notice period, we will comply with that period.
Continued membership after a properly disclosed price change takes effect constitutes acceptance only to the extent permitted by applicable law.
SoTrends has sole discretion over the selection and combination of products contained in each curated box, subject to applicable consumer and product-safety laws.
No particular product, product category, brand, retail value, quantity, color, design, model, or specification is guaranteed unless SoTrends expressly makes such a guarantee in writing for a specific box.
Product availability may change after a box has been planned. SoTrends may therefore substitute an item with another item when reasonably necessary due to inventory shortages, supply-chain disruptions, product discontinuations, shipping restrictions, safety considerations, or other operational circumstances.
Substitute products may differ in brand, design, color, specification, or category.
Images shown on our website, advertisements, emails, social media, checkout pages, and other promotional materials may depict examples of products previously offered, potential product types, representative products, or staged compositions.
Unless expressly identified as the exact contents of a particular box, such images are illustrative only.
Actual products, packaging, brands, colors, dimensions, designs, and specifications may vary.
Because the SoTrends Club is based on surprise, curation, changing inventory, and advance product allocation, SoTrends generally does not accept voluntary returns or exchanges merely because a member:
However, this policy applies only to the maximum extent permitted by applicable law.
It does not eliminate any mandatory right of withdrawal, cooling-off right, consumer guarantee, statutory warranty, right relating to faulty or non-conforming goods, or other non-waivable consumer protection applicable in the customer’s jurisdiction.
Where applicable law grants a statutory right to return or withdraw from an online purchase, that right will be honored according to the applicable legal requirements.
Customers located in jurisdictions that provide mandatory withdrawal or cooling-off rights for distance purchases retain those rights notwithstanding any contrary provision in these Subscription Terms.
For example, consumers in European Union countries generally have statutory rights relating to withdrawal from distance contracts.
Where such rights apply, SoTrends will provide the information and remedies required by applicable law.
Nothing in our curated-box or “final sale” policy is intended to waive those mandatory rights.
Customers in the United Kingdom retain all statutory rights available under UK consumer law, including rights that cannot legally be excluded by contract.
Nothing in these Subscription Terms limits statutory remedies relating to faulty goods, goods that are not as described, mandatory cancellation rights, or any other non-excludable consumer right.
Where future UK subscription-contract requirements become applicable to SoTrends Club, SoTrends may update its enrollment, reminder, cancellation, cooling-off, and refund procedures as necessary to comply with those requirements.
Our products and subscription services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Nothing in these Subscription Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.
The general no-change-of-mind return policy does not limit remedies that may be legally available for faulty, unsafe, misdescribed, or otherwise non-compliant products.
Canadian customers retain any mandatory consumer rights applicable in their province or territory.
Where provincial law provides specific rights concerning automatic renewal, cancellation, contract disclosure, refunds, or subscription termination, those rules will prevail over any inconsistent provision in these Subscription Terms.
SoTrends may provide province-specific notices or procedures where legally required.
If an item arrives materially damaged, defective, incorrect, or is missing from the delivered box, please contact us at:
within 7 days after delivery, unless applicable law provides you with a longer mandatory period.
Please include:
After reviewing the claim, SoTrends may provide a replacement product.
If replacement of the affected product is not reasonably possible, SoTrends may provide an appropriate partial refund, credit, or another remedy.
The remedy will be determined based on the circumstances and applicable law.
The seven-day notification procedure does not shorten any mandatory statutory warranty or consumer-guarantee period that cannot legally be restricted.
Standard shipping for SoTrends Club boxes is included in the subscription price unless otherwise disclosed.
Orders may be fulfilled from international warehouses, United States warehouses, or other fulfillment locations depending on the products selected for that month’s box.
For deliveries within the United States, the typical estimated delivery period is 5 to 20 business days after dispatch.
International delivery estimates may vary depending on destination, customs processing, carrier capacity, local postal services, holidays, and other factors.
Delivery estimates are estimates only and do not constitute guaranteed delivery dates unless expressly stated otherwise or required by applicable law.
Customers will normally receive tracking information by email once tracking becomes available.
Products may cross international borders before reaching the customer.
Customs inspections, import processing, security screening, carrier disruptions, and other events outside SoTrends’ reasonable control may affect delivery times.
Where customs duties, import taxes, VAT, GST, or similar charges are required to be collected or paid by SoTrends under applicable law, they will be handled accordingly.
Customers will not be charged undisclosed mandatory amounts by SoTrends.
You are responsible for providing a complete and accurate delivery address and for keeping your subscription address current.
Address changes should be submitted as early as possible before the next box enters fulfillment.
An address change may not affect a shipment that has already been processed, packed, transferred to a fulfillment provider, or dispatched.
If a package cannot be delivered because the customer provided an incorrect or incomplete address, and reshipment is possible, SoTrends may charge a reasonable reshipment and handling fee of up to US$30 or the equivalent amount in the customer’s billing currency, provided that the fee is lawful and was properly disclosed.
If the original shipment is not returned to SoTrends or its fulfillment partner, replacement may not be available without additional payment except where required by applicable law.
When tracking information supplied by the shipping carrier confirms that a package was delivered to the shipping address provided by the customer, the order will ordinarily be considered delivered.
Customers should ensure that the delivery location is safe and secure.
If you believe a package marked as delivered was stolen or was delivered to the wrong location, please contact the carrier and SoTrends as soon as reasonably possible.
SoTrends may assist with carrier investigations where appropriate.
SoTrends is not responsible for theft occurring after documented delivery to the correct address to the extent permitted by applicable law.
Nothing in this section limits any right or remedy that cannot lawfully be excluded.
If tracking indicates that a package has been lost or if a shipment has experienced an unusually long delay, please contact [email protected].
SoTrends may investigate the shipment with the applicable carrier.
When a shipment is reasonably determined to have been lost in transit, SoTrends will ordinarily arrange a replacement shipment at no additional product cost to the customer.
Replacement contents may vary from the original box if some products are no longer available.
Where replacement is impossible, SoTrends may provide another remedy consistent with applicable law.
If a recurring payment fails, we or our payment processors may attempt to process the payment again as permitted by applicable law and payment-network rules.
We may temporarily suspend fulfillment or membership benefits while payment remains outstanding.
We may cancel a subscription after repeated failed payment attempts.
If you believe a charge was made incorrectly, please contact [email protected] so that we can investigate and attempt to resolve the issue promptly.
Nothing in these Subscription Terms prevents you from exercising any lawful right you may have to contact your card issuer, payment provider, bank, regulator, or consumer protection authority.
Fraudulent or abusive payment disputes may be challenged using available transaction, consent, delivery, and communication records.
Products should be used only for their intended purpose and in accordance with any instructions, warnings, labels, or manufacturer guidance supplied with them.
Customers are responsible for reviewing applicable instructions before using a product.
If a product appears damaged, unsafe, or unsuitable for use, discontinue use and contact SoTrends.
Nothing in this section limits any mandatory product-safety obligation or statutory liability imposed on SoTrends.
Products included in SoTrends Club boxes may have limited inventory.
We cannot guarantee continued availability of any particular product.
If a selected item becomes unavailable before fulfillment, we may substitute another product without prior individual approval, provided that doing so does not violate any specific commitment we expressly made regarding that box.
We may suspend or terminate a membership for legitimate reasons including:
Where required, we will provide reasonable notice.
If SoTrends terminates a subscription after collecting payment for a box that will not be supplied, we will provide an appropriate refund unless another lawful remedy applies.
We may reasonably modify operational aspects of the SoTrends Club, including product categories, fulfillment methods, shipping providers, packaging, and sourcing arrangements.
We will not rely on this provision to make a material adverse change to a consumer’s contractual rights without any notice or remedy where applicable law requires otherwise.
Material changes will be communicated as required by law.
To the fullest extent permitted by applicable law, SoTrends will not be liable for indirect, incidental, special, punitive, or consequential damages arising from participation in the SoTrends Club.
Nothing in these Subscription Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability arising from mandatory consumer guarantees, fraud, willful misconduct, or other liability that cannot legally be excluded.
Consumer protection laws vary by country, state, province, territory, and other jurisdiction.
If any provision of these Subscription Terms conflicts with a mandatory consumer protection law applicable to you, that mandatory law controls to the extent of the conflict.
The remaining provisions will continue to apply to the maximum extent permitted by law.
Except where mandatory consumer law provides otherwise, these Subscription Terms and disputes arising from them will be governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.
Nothing in this provision deprives a consumer of mandatory protections or jurisdictional rights that the consumer is entitled to under the laws of their place of residence.
Before commencing formal proceedings, we encourage customers to contact us at [email protected] so that we can attempt to resolve the issue.
Nothing in these Subscription Terms prevents a consumer from exercising rights to contact a payment provider, regulatory authority, consumer protection body, court, tribunal, alternative dispute-resolution entity, or other institution where such right is provided by applicable law.
If any provision of these Subscription Terms is held to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary.
The remainder of these Subscription Terms will remain in effect.
These Subscription Terms, together with the policies and terms incorporated by reference and the subscription disclosures presented and accepted during enrollment, constitute the agreement between you and SoTrends concerning your SoTrends Club membership.
If a specific promotional offer contains additional terms, those terms also apply to that promotion.
We may update these Subscription Terms from time to time for legal, regulatory, operational, security, or business reasons.
Material changes affecting existing subscribers will be communicated in advance where required by applicable law.
A change to these Subscription Terms will not retroactively remove mandatory rights or authorize a charge that was not properly disclosed or consented to.
SoTrends Club is operated by:
So Trends LLC
Florida, United States
Email: [email protected]
For questions about subscriptions, cancellations, deliveries, damaged products, or billing, contact: